Privacy Policy

1. About Chemmexco

Chemmexco is a B2B digital platform connecting businesses and professionals within the chemical industry.

The Phase 1 Platform includes:

• Chemical Marketplace
• Job Portal
• News & Articles

The Marketplace may include Laboratory Chemicals, Bulk Chemicals, Process Equipment, Instruments and Industrial Consumables, as well as eligible surplus and slow-moving inventory.

2. Information We Collect

We may collect information depending on how you interact with the Platform.

2.1 Information You Provide Directly

This may include:

• Full name
• Mobile number
• Email address
• Company name
• Designation
• Business address
• Billing or correspondence address
• Account/login information
• Business registration information
• Information provided through enquiry forms
• Information provided when contacting customer support
• Information submitted through feedback or other forms

You should provide information that is accurate and up to date.

2.2 Business & Marketplace Information

If you register as a business or seller, we may collect and display information relevant to marketplace activities, including:

• Company profile
• Business category
• Product names
• Product descriptions
• Product specifications
• Grade and purity information
• Packaging information
• Availability/stock information
• Pricing or commercial information
• Product images
• Technical documents
• Certificates or other supporting documents
• Business contact information
• Other information voluntarily submitted as part of a product listing

Some business and product information may be visible to other Platform users to facilitate business enquiries and connections.

2.3 Buyer Enquiry Information

When a buyer submits an enquiry, we may collect information such as:

• Name
• Company
• Contact details
• Product requirement
• Quantity
• Specifications
• Delivery requirements
• Other information included in the enquiry

Relevant information may be shared with appropriate sellers to facilitate the enquiry.

2.4 Job Portal Information

If you use the Job Portal as an employer or job seeker, we may collect:

For Employers

• Company information
• Job description
• Job location
• Qualification requirements
• Experience requirements
• Contact information
• Other information submitted in connection with a job posting

For Job Seekers

• Name
• Contact details
• Resume/CV
• Educational qualifications
• Professional experience
• Skills
• Employment history
• Career preferences
• Information submitted as part of a job application

Job-related information may be shared with the relevant employer or applicant as necessary to facilitate recruitment activities.

2.5 News & Articles

You may access our News & Articles section without creating an account, depending on the functionality available.

We may collect limited technical information about how users interact with this section for security, performance and website improvement.

If you voluntarily submit comments, feedback or other information, such information may be collected and processed as described in this Privacy Policy.

3. Information Collected Automatically

When you use the Platform, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Pages visited
• Referring website
• Date and time of access
• Website activity
• Approximate location derived from technical information
• Error and diagnostic information

This information may be used for security, analytics, troubleshooting and improving the Platform.

4. Cookies and Similar Technologies

Chemmexco may use cookies, pixels, local storage and similar technologies to:

• Maintain login sessions
• Remember preferences
• Improve website functionality
• Understand website usage
• Improve performance
• Maintain security
• Analyse traffic
• Measure the effectiveness of communications

You may control cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.

5. How We Use Your Information

We may use information collected through the Platform to:

• Create and manage user accounts
• Provide marketplace services
• Facilitate buyer and seller enquiries
• Connect businesses with potential customers or suppliers
• Publish and manage product listings
• Facilitate job postings and applications
• Provide customer support
• Respond to enquiries
• Improve Platform functionality
• Personalise certain aspects of the user experience
• Maintain Platform security
• Detect and prevent fraud, misuse or unauthorised activity
• Monitor and improve Platform performance
• Communicate important service-related information
• Send permitted marketing or promotional communications
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Protect our rights, users and Platform

We may also use aggregated or anonymised information for legitimate business, statistical, analytical and product-development purposes.

6. Legal Basis and Consent

Where required under applicable law, Chemmexco will process personal data based on an appropriate legal basis, including consent where applicable.

Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable law and any legitimate reasons for continued processing.

Where required, Chemmexco will provide appropriate notices explaining the personal information being collected and the purpose for which it is processed.

7. Sharing Information With Other Platform Users

Chemmexco is a B2B marketplace.

To facilitate business connections, certain information submitted by users may be shared with other Platform users.

For example:

• A seller's business and product information may be visible to buyers.
• A buyer's enquiry may be shared with relevant sellers.
• An employer's job posting may be visible to job seekers.
• Information submitted by a job seeker may be shared with the relevant employer where the job seeker applies.

Users should therefore avoid uploading confidential or sensitive information unless it is necessary for the intended activity.

8. Information Shared With Service Providers

Chemmexco may use trusted third-party service providers to support the Platform, including providers for:

• Website hosting
• Cloud infrastructure
• Data storage
• Email and communication
• SMS or messaging
• Authentication
• Cybersecurity
• Website analytics
• Customer support
• Payment processing, where applicable
• Technical maintenance

Such providers may process information only as necessary to provide services to Chemmexco and subject to appropriate contractual or legal safeguards.

9. Payment Information

Where payments are introduced on the Platform, payment transactions may be processed through third-party payment service providers.

Chemmexco may not directly store complete payment-card information where such information is handled by the applicable payment service provider.

Users should review the relevant payment provider's terms and privacy policy before completing a transaction.

10. User-Generated Content

Users may upload or submit content including:

• Product listings
• Product descriptions
• Images
• Business information
• Documents
• Job postings
• Resumes/CVs
• Enquiries
• Reviews or feedback
• Other information submitted through the Platform

Users are responsible for ensuring that the information they submit is accurate, lawful and that they have the necessary rights or authority to submit it.

Users should not upload confidential, proprietary or personal information belonging to another person without appropriate authority.

11. Accuracy of Marketplace Information

Chemmexco provides a digital platform for businesses to showcase products and connect with potential buyers.

Unless expressly stated otherwise, Chemmexco does not manufacture or independently supply products listed by third-party sellers.

Sellers are responsible for ensuring that their product information, specifications, pricing, availability, documentation and other representations are accurate and lawful.

Buyers should independently verify relevant product specifications, documentation, quality, regulatory requirements and commercial terms before entering into a transaction.

12. Surplus, Excess and Slow-Moving Inventory

Chemmexco may provide opportunities for businesses to list eligible:

• Surplus inventory
• Excess inventory
• Slow-moving inventory
• Discontinued inventory
• Other eligible inventory

The purpose is to help businesses identify potential buyers and recover value from eligible inventory.

Products that are expired, unsafe, prohibited, restricted or otherwise unsuitable for resale will remain subject to applicable laws, regulations, safety requirements and disposal requirements.

Chemmexco may reject, restrict, suspend or remove listings that do not meet applicable requirements.

13. Job Portal Privacy

Chemmexco may facilitate interactions between employers and job seekers.

Employers are responsible for their own recruitment decisions and for handling applicant information appropriately.

Job seekers should carefully consider the information they include in resumes, applications and communications.

Chemmexco does not guarantee employment, hiring or recruitment outcomes.

14. Marketing Communications

Subject to applicable law and your preferences, Chemmexco may send:

• Platform updates
• Product or service announcements
• Business communications
• Newsletters
• Industry information
• Promotional communications

You may opt out of promotional communications using the unsubscribe option provided or by contacting us.

Important service-related communications, such as account, security or transaction notifications, may continue where necessary.

15. Data Security

Chemmexco takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include access controls, authentication mechanisms, monitoring, secure transmission technologies and other safeguards appropriate to the nature of the information.

However, no electronic system, website or internet transmission can be guaranteed to be completely secure.

16. Data Security Incidents

If Chemmexco becomes aware of a personal-data security incident, we will take reasonable steps to:

1. Assess and contain the incident.
2. Investigate its nature and scope.
3. Take appropriate corrective measures.
4. Notify affected parties or authorities where required by applicable law.
5. Take steps to reduce the likelihood of recurrence.

17. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing Platform services
• Maintaining user accounts
• Facilitating business enquiries
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud and misuse
• Meeting legal and regulatory obligations
• Enforcing agreements

Retention periods may vary depending on the type and purpose of the information.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

18. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted
• Withdraw consent where applicable
• Request information regarding processing of your personal data
• Raise a complaint regarding the handling of your personal data

Requests may be subject to identity verification and applicable legal requirements.

The exact rights and mechanisms available to you may depend on the applicable law and the effective date of relevant provisions.

19. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You should:

• Use a strong password.
• Avoid sharing your password.
• Log out from shared devices.
• Notify Chemmexco if you suspect unauthorised access.

Chemmexco will not normally ask you to disclose your password through an unsolicited communication.

20. Third-Party Websites and Services

The Platform may contain links to third-party websites, services or resources.

Such third parties operate independently from Chemmexco and may have their own privacy policies and terms.

Chemmexco is not responsible for the privacy practices or security of third-party websites.

Users should review the applicable third-party privacy policies before providing personal information.

21. International Data Processing

Depending on the technology and service providers used by Chemmexco, personal information may be processed or stored in India or other jurisdictions.

Where personal data is transferred or processed outside India, Chemmexco will take steps required by applicable law.

22. Children's Privacy

Chemmexco is primarily a B2B platform intended for businesses and professionals.

The Platform is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Chemmexco improperly, please contact us.

23. Business Transfers

If Chemmexco is involved in a merger, acquisition, restructuring, investment, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

24. Legal and Regulatory Disclosures

Chemmexco may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful governmental requests
• Comply with court orders or legal processes
• Protect the rights, safety or property of Chemmexco or others
• Investigate fraud, security incidents or misuse
• Enforce our Terms & Conditions or other agreements

25. Changes to This Privacy Policy

Chemmexco may update this Privacy Policy from time to time to reflect:

• Changes in our Platform
• New services or functionality
• Changes in technology
• Changes in business practices
• Changes in applicable laws or regulations

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

26. Grievance and Privacy Contact

If you have questions, concerns, requests or complaints relating to your personal information or this Privacy Policy, you may contact us.

Chemmexco Infotech LLP

Privacy / Grievance Contact

We will handle privacy-related requests and grievances in accordance with applicable law.

27. Applicable Law

This Privacy Policy shall be interpreted and governed in accordance with the laws applicable in India, subject to applicable statutory and regulatory requirements.

Contact Us

If you have any questions regarding this Privacy Policy or how Chemmexco handles information, please contact us at:

Chemmexco Infotech LLP

The Chemical world Connectd. Digitally.